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Tourism Holdings (THL) have been advised by the suppliers of the “Suburban” gas water heater (that are used in their motorhomes) that some of the water heaters manufactured between 04 April 2018 and 01 August 2019 may have a potential fault. As a result, this could impact some of the Maui motorhomes, and a handful of their Britz motorhomes produced during this period in both Australia and New Zealand.
THL have not yet received direction from the Australasian State and Territory regulators on the matter, except to say that the affected Suburban Hot Water Heaters must not be used. Therefore THL have taken action accordingly with the impacted fleet by turning off the Gas Hot Water Heater system in the impacted vehicles.
As THL have not yet received any notification from the regulators nor Suburban Hot Water Heaters on the rectification process, THL have decided not to wait and take action now and have started to replace the affected units with replacement hot water heaters to mitigate the impact on customers rentals.
In the meantime, should THL receive direction from the Australasian regulators they will provide us with an update accordinagly. That direction could be that the situation has been resolved and the Gas Hot Water Heater system can be turned back on or, alternatively, they may require a full recall / replacement of the affected units.
With regards to customers picking up now and in the near future who have booked a vehicle that is impacted by this potential fault THL are doing everything possible to work on a satisfactory solution as follows:
Any further updates we receive, we will provide further information on our website.