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Exchange Rates

The exchange rates published are sourced from Westpac New Zealand on a daily basis. This rate is valid for a period of 7 days from the time the invoice is sent.

Please Note: There is small incremental buffer included to counter any fluctuations within the time period before payment is made.

AUD / USD Rate: USD 0.7156
 

Terms & Conditions

Terms & Conditions

Disclaimer

Every effort has been made to ensure the accuracy of the information on this site, however, Pacific Destinations PTY Ltd, makes no warranties or representations, expressed or implied, as to the accuracy of information contained in this site. The content is subject to review and will change from time to time.

Copyright

© Pacific Destinations PTY Ltd. All rights reserved. All intellectual property on this site including text, graphics, photos and copyright works is either owned by Pacific Destinations Ltd, or used by permission of the relevant owners. Material contained in this site is for personal use and is not to be used commercially, or to be distributed without the express permission of Pacific Destinations PTY Ltd.

Privacy Statement

The information we collect from you will be used to respond to and process your request only. You may request corrections of any personal information gathered through this web site by contacting the webmaster. tours@pdau.com.au

Booking Terms

Confidential Tariff

All prices quoted are nett to you and shown in the local currency including the applicable local government taxes All prices and information contained in this tariff were correct at the time of publication Pacific Destinations reserves the right to make amendments to costs, itineraries or content should circumstances arise that are beyond our control Pacific Destinations reserves the right to adjust prices shown should local government charges or taxes change All changes will immediately be reflected on our website www.pacificdestinations.com.au and advised at the time of booking or quotation. 

Quotations & Reservations

All prices quoted are Nett to you in the stated currency. All quotes are valid as per the stated validity. Should the travel dates be modified, the quotation will be subject to change. Quotations will be based on specific itineraries and subject to availability at the time of booking. Should alternate services be necessary, the quotation will accordingly be subject to change.

Group quotations are based on the minimum numbers quoted and should the group size reduce in number, the costs will be subject to change.

All requests are subject to availability at the time of booking. We will endeavour to have confirmation to you within 24 hours of the initial request. If we are unable to confirm your request, where possible we will offer an alternative.

Documentation Fee

FIT’s (Freely Independent Travellers) less then 10 passengers will have a documentation fee applied of AUD15.00 per person at the time of booking.

AUD100.00 per group documentation fee to be applied to any group bookings of 10 passengers or more.

Facilitation Services

The prices quoted include a charge for our services of facilitating and arranging the tour for you and the provision of information about aspects of the tour.

Deposits/Prepayment

During peak periods and over Special Event dates, hotels or suppliers may require a deposit or prepayment on confirmation and you will be advised accordingly. This is common for Australian operators.

Full Payment

A final invoice will be sent 35 days prior to arrival. Full payment will be required to be received by us no later than 20 days prior to client arrival. If payment is not received by the due date, we reserve the right to cancel any reservations to avoid cancellation fees. Payment in Australian dollars (AUD) may be forwarded by bank draft to our office or telegraphic transfer direct to our bank accounts as follows:

Bank Accounts
PACIFIC DESTINATIONS PTY LIMITED 
Westpac Banking Corporation 
Shop 6, 60-80 Walker Street, North Sydney
NSW 2060
Australia

AUD
Branch: 032-323
A/C NO: 145470
SWIFT Code: WPACAU2S

USD
If paying by USD please pay to the following account:
Branch: 032-702
A/C NO: 199304
SWIFT Code: WPACAU2S
(Please ensure you use USD/AUD exchange rate from the top bar on our website)

Group Rooming Lists

In accordance with normal hotel terms & conditions the following will apply: 60 days prior to arrival a status or preliminary rooming list 35 days prior to arrival a final rooming list must be provided. Failure to do so may result in the automatic cancellation by the hotels. Cancellation fees may apply to any cancellation within 30 days of arrival.

Final Documentation

Groups - all groups are personally met by a representative of Pacific Destinations.

Individuals/FIT - documentation will be provided by the first service provider.

Amendments

Any amendments made after confirmation of the booking which make a re-costing of the itinerary necessary may incur a charge. Amendments made within 30 days of arrival may also incur charges from hotels and/or suppliers. Any amendment fees will be advised and appear on the final invoice.

Cancellation and Cancellation Fees

Any cancellations MUST be received by us in writing, and you MUST receive a cancellation acknowledgement for our office at the time in order for your booking to be considered cancelled. Any cancellation fees incurred if this does not happen, will be your responsibility.

Any cancellation received will be assessed individually and any charges will be kept to a minimum.

As a guideline the following will apply: Cancellation anytime after confirmation and more than 60 days prior to arrival and deposits paid may be forfeited. Cancellation within 60 days of arrival will most likely incur cancellation fees from hotels.

Insurance

Travel insurance is recommended in all cases.

Liabilities and Indemnity: Pacific Destinations PTY Limited acts only as agents for the transportation companies, car operators, hotels and all other contractors/suppliers and therefore disclaim any responsibility or liability for any loss, damage, accident, change of schedule or other irregularities caused by or arising from circumstances beyond our control.

Pacific Destinations PTY Limited or any of our contractors/suppliers, reserve the right to alter the itinerary and/or substitute services with or without notice as a result of circumstances beyond our control or if found to be in the best interest of all concerned. Payment of deposit or final payment will signify acceptance of the above conditions and responsibilities outlined.

Legal Jurisdiction - any action or proceeding including arbitration in which this agreement is the subject matter shall be brought in Australia. In this case this document shall be construed in accordance with, and governed by Australian Law.